30 Days Returns Guarantee
If we have made a mistake, please contact us so we can resolve the issue immediately.
For most items, you have the right to return your goods within 14 days of receiving them. However, this right does not apply to items that have been altered upon request, have missing parts or show signs of being used.
If you wish to return goods using this right, you need to inform us within 14 days of receiving the goods. You must take reasonable care of the goods and immediately return them at your own expense.
Please ask for a “Proof of posting certificate” as we cannot be held responsible for goods that go missing whilst in transit.
If you think we’ve sent you the wrong item or size, please double check the full description in the listing. If you have incorrectly ordered the wrong item we can exchange the item subject to stock availability, however additional postage charges will apply.
To request a return or exchange please submit the request using the eBay resolution centre or send us a message via eBay our returns address will be provided.
Although the shipping costs apper to be free. They are included in the total price. Therefore refunds within the 30 days will be minus original shipping costs. For example, Large letter sizes = 99p, Small packets = £2.50, Signed for 24 = £3.25, Next day & Large items = £6.95