Shipping & Returns
Dispatch & Delivery
We aim to dispatch all orders placed before 2:00pm (Monday to Friday, excluding Bank Holidays) on the same working day.
Orders are shipped using one of the following services:
- Royal Mail 48
- Royal Mail Tracked 48
- DHL (for larger, heavier or higher-value items)
Estimated delivery times are shown on each product page. While we aim to meet these estimates, delivery times are not guaranteed and may occasionally vary due to courier delays.
Once your order has been dispatched, you'll receive a confirmation email with tracking information (where applicable).
Returns
We want you to be completely satisfied with your purchase.
Faulty, Incorrect or Damaged Items
If you've received a faulty, damaged or incorrect item, please contact us as soon as possible. Depending on your location and your statutory rights, we'll offer an appropriate remedy, which may include repair, replacement or a refund. Customers within the European Union may have the right to choose between repair and replacement where applicable.
Change of Mind
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, simply contact us within 14 days of delivery. Once notified, you have a further 14 days to return the item.
Returned items must be:
- In their original condition
- Complete with all accessories and packaging where reasonably possible
- Not fitted, modified or damaged through use beyond what is necessary to inspect the item
Unless the item is faulty or supplied in error, return postage costs are the responsibility of the customer.
We recommend obtaining proof of postage, as we cannot be responsible for returned parcels that are lost in transit.
The following items cannot normally be returned unless faulty:
- Products that have been specially ordered or customised
- Items modified or altered at the customer's request
Exchanges
If you've ordered the wrong item, we'll be happy to exchange it (subject to stock availability).
The original item must first be returned to us in resalable condition. Any additional postage costs for sending the replacement item are the responsibility of the customer.
Refunds
Once your returned item has been received and inspected, we'll process your refund as quickly as possible.
Refunds will be made using the original payment method.
If the return is due to our error or because the item is faulty, we'll also reimburse the appropriate delivery charges.
For change-of-mind returns, refunds are made in accordance with UK consumer legislation. Any reduction in value resulting from handling beyond what is necessary to inspect the goods may be deducted from the refund where permitted by law.
I would also consider adding a small section for your automotive products:
Vehicle Compatibility
Although we take great care to ensure our vehicle compatibility information is accurate, it remains the customer's responsibility to check that the product is suitable for their vehicle before installation. If you're unsure, please contact us with your vehicle registration or details before ordering, and we'll be happy to help.
EU Customers – Right to Repair
For orders delivered to customers within the European Union, additional consumer rights may apply.
Where a product develops a fault during the applicable statutory warranty period and you request a remedy, you may be entitled to choose between:
- Repair of the item, or
- Replacement of the item,
where required by applicable EU consumer protection legislation.
If you choose to have the item repaired, the statutory warranty period for that repaired item will be extended by 12 months, where required by law.
If a repair or replacement is not possible, or cannot be completed within a reasonable time, you may be entitled to other remedies available under applicable consumer protection legislation.
These provisions apply only where required by the laws of the destination country and do not affect any other statutory consumer rights.