Terms & Conditions
All orders are processed and shipped as quickly as possible. On rare occasions where our stock is fully allocated, we may dispatch your order directly from the manufacturer. If the product you ordered becomes unavailable, or if there is a price change, we will notify you within 3 days and offer you a full refund, the option to pay the difference, or the choice of an alternative product.
Order acceptance takes place at the point of despatch.
While every effort is made to represent products accurately, some images may be for illustration purposes only and specifications may occasionally be updated or amended.
After Sales / Customer Service
Car Mod Shop Ltd prides itself on providing excellent customer service. We believe in setting out our terms clearly so that you know exactly what to expect.
Almost all orders are processed smoothly, delivered on time, and work without any issues. However, on rare occasions things can go wrong. Parcels may be delayed or mishandled by couriers, weather or traffic may cause delivery issues, and products may develop faults.
Our aim is not only to supply great value, high-quality products, but also to deal with any issues efficiently and fairly as part of our after-sales service.
Technical Help
We offer a wealth of technical knowledge by phone or email. If we do not have the answer immediately, we will either find it for you or direct you to someone who can assist.
Damaged / Missing Items or Wrong Items
PLEASE EMAIL US IMMEDIATELY TO REPORT ANY DAMAGE
Most orders arrive on time and in perfect condition. If damage is visible at the point of delivery, please refuse the parcel so it is returned straight away with the driver. (Some Royal Mail services may not offer this option.)
We understand you will want to open and check your items upon arrival. It is important that any damaged, missing, or incorrect items are reported as soon as possible — preferably on the day of delivery.
If this is not possible, we consider it reasonable that checks are completed and reported within 5 days.
If you do not intend to use your goods immediately, please still open and inspect them before storage. Damage reported outside the reasonable time window may not be accepted.
Do not attempt to use or install any product that appears damaged. Contact us first for advice.
We will work with you to resolve any such issues as quickly as possible.
Fitting / Installation Disclaimer
All products are supplied on the basis that they are fitted at the customer’s own risk.
Car Mod Shop Ltd cannot be held responsible for any costs associated with fitting, installation, removal, diagnostics, labour, third-party charges, or any consequential losses, regardless of the reason for return or warranty claim.
We strongly recommend professional installation where appropriate and advise customers to read the product description and compatibility information carefully before fitting.